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In their Fourth Quarter and Full Year 2023 Earnings Conference Call, ibex revealed that they achieved record-breaking financial results in FY ’23. The company reported all-time bests in key financial metrics, including revenue, EBITDA, net income, EPS, and free cash flow. They also highlighted their strong financial position and balance sheet, which allows them to consider M&A opportunities to accelerate growth.
Key takeaways from the call:
- Ibex reported record-breaking financial results for FY ’23, with all-time bests in key financial metrics, including revenue, EBITDA, net income, EPS, and free cash flow.
- The company attributes its success to its agent-first culture, WaveX technology stack, and deep analytics capabilities.
- Ibex is investing in AI-powered solutions and is leveraging generative AI to enhance their operations and improve the customer experience.
- The company plans to upgrade its legacy ERP and HCM systems to an integrated workday solution, expected to be completed by next year.
- The CFO reported a revenue increase of 1% in Q4 and 6% for the full year, and net income for the fiscal year increased to $31.6 million.
- The company expects FY 2024 revenue to be in the range of $525 million to $535 million, with an EBITDA margin approaching 13%.
During the earnings call, executives discussed the company’s plans to become a more trusted partner and generate higher revenue growth with higher margins. They also highlighted their decision to upgrade their legacy ERP and HCM systems to an integrated workday solution, expected to be completed by next year.
The CFO reported that revenue increased by 1% in Q4 and 6% for the full year. They experienced growth in their BPO 2.0 clients and a shift towards higher-margin regions. Net income for the fiscal year increased to $31.6 million. The company expects revenue growth for FY 2024 to be in the range of $525 million to $535 million, with an EBITDA margin approaching 13%.
In terms of cash flow and debt, the company experienced increased free cash flow of $22.9 million, compared to $14.1 million the previous year, due to improved operating results and lower capital expenditures. The company ended the fiscal year with $57.4 million in cash and total debt of $1 million, down from $48.8 million and $15.7 million respectively, as of June 30, 2022.
The speaker, Bob Dechant, discussed the company’s margin improvement and investments. The company has seen positive growth due to the movement of business offshore and expansion in those markets. They have chosen to invest in ERP and HCM solutions, AI initiatives, and the sales and marketing engine. These investments are expected to result in a 30 basis point improvement in margin. The company plans to manage these investments carefully to ensure margin progression.
In terms of revenue growth, they anticipate a sizable increase in Q2, followed by a flatter back half of the year due to delayed pipeline decisions. The transition from IFRS to GAAP accounting standards does not have a significant impact on revenue, but it affects adjusted EBITDA and net income reporting. However, it does not materially impact free cash flow conversion.
The speaker also discussed their Q2 performance historically driven by e-commerce business. They anticipate a flatter performance in Q3 and Q4 this year due to delayed decisions and pipeline work. They expect sizable revenue gains in January and February from these delayed decisions. The transition from IFRS to GAAP accounting standards has minimal impact on revenue but affects adjusted EBITDA due to changes in lease accounting. The speaker concluded by expressing appreciation for the team’s exceptional work and anticipates a strong FY ’24.
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