{"id":47246,"date":"2023-08-11T11:53:01","date_gmt":"2023-08-11T15:53:01","guid":{"rendered":"https:\/\/ifintechworld.com\/news\/what-you-can-do-when-stuck-in-a-doom-loop-with-a-bank-chatbot-two-easy-workarounds\/"},"modified":"2023-08-11T11:53:04","modified_gmt":"2023-08-11T15:53:04","slug":"what-you-can-do-when-stuck-in-a-doom-loop-with-a-bank-chatbot-two-easy-workarounds","status":"publish","type":"post","link":"https:\/\/ifintechworld.com\/?p=47246","title":{"rendered":"What You Can Do When Stuck In A \u2018Doom Loop\u2019 With A Bank Chatbot: Two Easy Workarounds"},"content":{"rendered":"<div>\n<p>If you\u2019ve tried to get customer service online in the past year or so, you may have gotten stuck in a \u201cdoom loop,\u201d where an AI chatbot keeps repeating the same questions. It\u2019s incredibly frustrating.<\/p>\n<p>At that point, you\u2019re yelling at the robot, pining for a customer service rep \u2014 even a surly one. This is getting to be a common issue.<\/p>\n<p>According to the Consumer Financial Protection Bureau (CFPB), doom loops are becoming a growing problem, particularly with financial services companies. Here\u2019s what the CFPB found in a recent survey:<\/p>\n<ul>\n<li><strong>Financial institutions are increasingly using chatbots as a cost-effective alternative to human customer service.<\/strong> The CFPB review found that each of the top 10 largest commercial banks have deployed chatbots as a component of their customer service. Approximately 37% of the U.S. population is estimated to have interacted with a bank\u2019s chatbot in 2022, a figure that is projected to grow.<\/li>\n<li><strong>Chatbots may be useful for resolving basic inquiries, but their effectiveness wanes as problems become more complex.<\/strong> There are many kinds of negative outcomes for the customer, including wasted time, feeling stuck and frustrated, receiving inaccurate information, and paying more in junk fees. These issues are particularly pronounced when people are unable to obtain tailored support for their problems.<\/li>\n<li><strong>Financial institutions risk violating legal obligations, eroding customer trust, and causing consumer harm when deploying chatbot technology.<\/strong> Like the processes they replace, chatbots must comply with all applicable federal consumer financial laws, and entities may be liable for violating those laws when they fail to do so. Chatbots can also raise certain privacy and security risks.<\/li>\n<\/ul>\n<p>How do you get what you need when the machine can\u2019t help you? There are a few routes:<\/p>\n<p>1) Call customer service. That\u2019s right. Pick up your phone and call their toll-free number. You may have to dig to find one, but it\u2019s usually at the bottom on their homepage.<\/p>\n<p><fbs-ad position=\"inread\" progressive=\"\" ad-id=\"article-0-inread\" aria-hidden=\"true\" role=\"presentation\"><\/fbs-ad><\/p>\n<p>2) Go to a bank branch. Regional and megabanks still have them. I\u2019ve resolved some big issues by talking to a banker in person. In fact, I have a banker in my local branch that I\u2019ve established a working relationship with over the last few years. He can usually resolve my issue quickly. People power still works.<\/p>\n<\/div>\n<p>Read the full article <a href=\"https:\/\/www.forbes.com\/sites\/johnwasik\/2023\/08\/11\/what-you-can-do-when-stuck-in-a--doom-loop-with-a-bank-chatbot-two-easy-workarounds\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve tried to get customer service online in the past year or so, you may have gotten stuck in a \u201cdoom loop,\u201d where an AI chatbot keeps repeating the same questions. It\u2019s incredibly frustrating. At that point, you\u2019re yelling at the robot, pining for a customer service rep \u2014 even a surly one. This [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":47247,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[236],"tags":[83],"class_list":["post-47246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What You Can Do When Stuck In A \u2018Doom Loop\u2019 With A Bank Chatbot: Two Easy Workarounds | iFintechWorld<\/title>\n<meta name=\"description\" content=\"If you\u2019ve tried to get customer service online in the past year or so, you may have gotten stuck in a \u201cdoom loop,\u201d where an AI chatbot keeps repeating the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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