{"id":41157,"date":"2023-07-27T10:46:38","date_gmt":"2023-07-27T14:46:38","guid":{"rendered":"https:\/\/ifintechworld.com\/markets\/servicenow-stock-drops-after-it-beats-raises-and-adds-ai-services\/"},"modified":"2023-07-27T10:46:40","modified_gmt":"2023-07-27T14:46:40","slug":"servicenow-stock-drops-after-it-beats-raises-and-adds-ai-services","status":"publish","type":"post","link":"https:\/\/ifintechworld.com\/?p=41157","title":{"rendered":"ServiceNow Stock Drops After It Beats, Raises And Adds AI Services"},"content":{"rendered":"<div>\n<p>ServiceNow \u2014 a Santa Clara, Calif. provider of digital workflow services \u2014 has enjoyed a nearly 50% increase in its stock price in 2023.<\/p>\n<p>After reporting growth and profitability above expectations and raising guidance for the year on July 26, its stock lost 5% of its value in after-market trading.<\/p>\n<p>To me that looks like an opportunity for investors. My interview with CEO Bill McDermott suggests ServiceNow\u2019s new line of generative AI products could accelerate growth \u2014 which could put in reach the $800 a share price target he shared with me in 2022.<\/p>\n<h2 class=\"subhead-embed color-accent bg-base font-accent font-size text-align\">ServiceNow\u2019s Strong Results And Guidance<\/h2>\n<p>The general rule for public company CEOs is if you report better than expected revenue and earnings growth and raise your guidance, investors reward you by boosting your stock price.<\/p>\n<p>That rule did not work when ServiceNow reported second quarter results July 26. Despite beating expectations, raising guidance, and introducing new GAI products with considerable revenue potential, its shares fell after-hours by about 3.5%.<\/p>\n<p><fbs-ad position=\"inread\" progressive=\"\" ad-id=\"article-0-inread\" aria-hidden=\"true\" role=\"presentation\"><\/fbs-ad><\/p>\n<p>Here are the highlights of its report, according to Investor\u2019s Business Daily:<\/p>\n<ul>\n<li><strong>Revenue $2.15 billion,<\/strong> up 23% and $20 million more than expected.<\/li>\n<li><strong>Adjusted Earnings Per Share: $2.37,<\/strong> up 46% and 34 cents more than analysts expected<\/li>\n<li><strong>Current Remaining Performance Obligations: $7.2 billion<\/strong>, up 25% \u2014 three percentage points above the company\u2019s forecast.<\/li>\n<li><strong>2023 Subscription Revenue Outlook: $8.59 billion<\/strong>, up about 25% \u2014 some $85 million above the analysts\u2019 estimate.<\/li>\n<\/ul>\n<p>ServiceNow is thrilled about its performance and its future. As McDermott told me in a July 26 interview, \u201cWe beat the high end of our guidance and raised our revenue and operating margin forecast. The big story is Generative AI. It will be a $7 trillion gross domestic product opportunity in the next ten years. AI will be a dominant force and we are announcing new products\u201d to help our customers benefit from it.<\/p>\n<h2 class=\"subhead-embed color-accent bg-base font-accent font-size text-align\">New Generative AI Products Could Boost ServiceNow\u2019s Growth<\/h2>\n<p>ServiceNow\u2019s new GAI products aim to increase its clients\u2019 productivity. Since ServiceNow currently benefits from the technology within its own operations, it can offer them valuable insights.<\/p>\n<h3 class=\"subhead3-embed color-body bg-base font-accent font-size text-align\">AI Lighthouse To Help ServiceNow Customers Operate More Effectively<\/h3>\n<p>One of the company\u2019s new AI services is AI Lighthouse, \u201ca first-of-its-kind program in partnership with NVIDIA and Accenture<fbs-ticker data-name=\"ACN\" data-href=\"https:\/\/www.forbes.com\/companies\/accenture\" data-type=\"stock\"><br \/>\n  ACN<br \/>\n <\/fbs-ticker>, designed to fast-track the development and adoption of enterprise generative AI capabilities,\u201d according to a ServiceNow spokesperson.<\/p>\n<p>McDermott struck me as very excited about its potential. As he said, \u201cWe are partnering with Nvidia\u2019s CEO Jensen Huang and Accenture to bring the best engineering talent to provide companies with high payoff Generative AI applications for their customers and frictionless employee onboarding.\u201d<\/p>\n<p>AI Lighthouse will use GAI to develop industry-specific solutions. With case summarization \u2014 which uses GAI \u201cto read and distill case information across IT, HR, and customer service cases,\u201d according to ServiceNow \u2014 text to code, text to workflow and a natural language human interface, our solutions will improve operations for the specific industries including telecommunications, financial services, public sector, and manufacturing.<\/p>\n<p>ServiceNow does not see GAI reducing corporate employment. McDermott said, \u201c80% of employers are struggling to find and keep employees. Gen AI will help these companies attract and keep workers by offloading the soul-crushing part of their jobs to AI and leaving the more interesting work for the employee. Turnover will drop and employee satisfaction will increase.\u201d<\/p>\n<h3 class=\"subhead3-embed color-body bg-base font-accent font-size text-align\">ServiceNow Uses GAI To Boost Productivity<\/h3>\n<p>Currently ServiceNow is using GAI to enhance the performance of its internal operations \u2014 specifically in sales and engineering.<\/p>\n<p>As Rajeev Sethi, ServiceNow\u2019s VP, Emerging Technologies, told me in a July 21 interview, \u201cWe have 10 use cases at ServiceNow. The most popular one is Sales Assist which enables our new sales employees to get answers to questions about a product or specific-industry from a ChatGPT-like interface. This frees up the time of the experienced sales people who answered those questions and boosts the productivity of new sales people who no longer need to pore through product collateral.\u201d<\/p>\n<p>In addition, ServiceNow has boosted the productivity of its engineers by 30% with help from a GAI application enabling new engineers to convert text-to-code and to get clear explanations of ServiceNow\u2019s existing code, Sethi explained.<\/p>\n<p>The quality of these solutions depends on the relevance and accuracy of the data used to train them. ServiceNow solves the data quality problem by pulling \u201cinformation from within a customer\u2019s environment to ensure results are more accurate and to help reduce the likelihood of error or hallucinations,\u201d noted Sethi.<\/p>\n<h2 class=\"subhead-embed color-accent bg-base font-accent font-size text-align\">Where ServiceNow Stock Goes Next<\/h2>\n<p>How much will ServiceNow\u2019s GAI products add to the company\u2019s revenue?<\/p>\n<p>While optimistic, McDermott declined my request to provide a specific amount. As he told me,\u201dOur AI Lighthouse Customer Program will increase our growth and add to shareholder value. We have 125 of the largest companies seeking to participate in this program. One of the best engineers in the world who worked at Apple<fbs-ticker data-name=\"AAPL\" data-href=\"https:\/\/www.forbes.com\/companies\/apple\" data-type=\"stock\"><br \/>\n  AAPL<br \/>\n <\/fbs-ticker> told me, \u2018Bill, I worked on the Internet and the iPhone and GAI is going to be bigger than the iPhone.\u2019\u201d<\/p>\n<p>An analyst who covers the GAI industry sounds optimistic about ServiceNow\u2019s prospects, In a July 26 email, Daniel Newman, CEO, Futurum Group, a technology researcher, noted, \u201cWhile $NOW has not yet revealed its expected incremental growth from AI, I expect it to have a sizable impact on both growth, retention, and net revenue expansion.\u201d<\/p>\n<p>He expects three-fold growth in AI spending by 2028 at a compound annual rate of 22%. Newman wrote, \u201cThe market should be using that number as the bar for incremental revenue growth from AI capabilities and services across the portfolio. [ServiceNow] is showing no signs of deceleration with a fairly sizable upside if its AI story converts as I expect it should.\u201d<\/p>\n<p>Morningstar is bullish on ServiceNow. As Dan Romanoff Senior Equity Analyst wrote July 26, \u201cServiceNow exceeded our expectations for both revenue and profitability for its second quarter, provided good guidance for the third quarter, and raised its full-year outlook. Strong revenue paired with disciplined operations drove good margins.\u201d<\/p>\n<p>Romanoff describes ServiceNow\u2019s performance as \u201cimpressive, especially as the macro environment is unchanged.\u201d He sees a revenue contribution from GAI coming later this year \u201cwith substantially higher pricing\u201d of the company\u2019s Pro versions of its product.<\/p>\n<p><em data-ga-track=\"ExternalLink:https:\/\/money.cnn.com\/quote\/forecast\/forecast.html?symb=now\">CNN Business<\/em> says 34 analysts\u2019 median 12-month price target for ServiceNow is $642 \u2014 some 11% below its current price.<\/p>\n<p>If ServiceNow exceeds expectations in the third quarter, its stock could bit $800.<\/p>\n<\/div>\n<p>Read the full article <a href=\"https:\/\/www.forbes.com\/sites\/petercohan\/2023\/07\/27\/servicenow-stock-drops-after-it-beats-raises-and-adds-ai-services\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow \u2014 a Santa Clara, Calif. provider of digital workflow services \u2014 has enjoyed a nearly 50% increase in its stock price in 2023. After reporting growth and profitability above expectations and raising guidance for the year on July 26, its stock lost 5% of its value in after-market trading. To me that looks like [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":41158,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[241],"tags":[83],"class_list":["post-41157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-markets","tag-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ServiceNow Stock Drops After It Beats, Raises And Adds AI Services | iFintechWorld<\/title>\n<meta name=\"description\" content=\"ServiceNow \u2014 a Santa Clara, Calif. provider of digital workflow services \u2014 has enjoyed a nearly 50% increase in its stock price in 2023. 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