{"id":19530,"date":"2023-06-07T14:23:55","date_gmt":"2023-06-07T18:23:55","guid":{"rendered":"https:\/\/ifintechworld.com\/banking\/zurich-insurance-chief-information-digital-officer-ericson-chan-the-c-suite-interview\/"},"modified":"2023-06-07T14:23:56","modified_gmt":"2023-06-07T18:23:56","slug":"zurich-insurance-chief-information-digital-officer-ericson-chan-the-c-suite-interview","status":"publish","type":"post","link":"https:\/\/ifintechworld.com\/?p=19530","title":{"rendered":"Zurich Insurance Chief Information & Digital Officer Ericson Chan: The C-Suite Interview"},"content":{"rendered":"
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Here\u2019s an excerpt from this week\u2019s CIO Newsletter. To get it to your inbox, <\/em>sign up here<\/em>.<\/em><\/p>\n

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From assessing risk to setting rates, AI is a transformative force in the realm of insurance. For Ericson Chan, the chief information and digital officer of Zurich Insurance Group, its greatest power lies in streamlining the customer experience.<\/p>\n

\u201cWe focus on making things simpler for our customers,\u201d says Chan, who was named a top tech leader on Forbes\u2019<\/em> CIO Next list this year. \u201cWe need to know our customer better…It’s about what kind of products we should be offering.\u201d<\/p>\n

Zurich hired Chan in late 2020 to accelerate its digital transformation. The former CEO of China\u2019s Ping An Technology has created an integrated data platform to drive better decision making, and One Zurich, an app to help employees, visitors and contractors navigate the insurer\u2019s operations, as well as a global API marketplace, making it easier to integrate with Zurich\u2019s products.<\/p>\n

And that\u2019s just the start. He\u2019s helping to integrate generative AI in analyzing claims data, patent investigations and risk modeling. That\u2019s in addition to acquisitions like Alpha Chat, an AI platform for messaging and chat automation, and Office Samurai, which specializes in process improvement and automation.<\/p>\n

In our conversation, Chan discusses his career path, the business environment in his former hometown of Hong Kong, and the role that technology plays. No matter how dazzling a technology might be, he says, it\u2019s just a tool in achieving better outcomes. As he puts it: \u201cWe need to know where we can make a difference.”<\/p>\n<\/div>\n

Follow me on\u00a0<\/span>Twitter<\/a>\u00a0or\u00a0LinkedIn.\u00a0Check out\u00a0<\/span>some of my other work\u00a0here.\u00a0Send me a secure\u00a0tip<\/span>.\u00a0<\/div>\n
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